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Technical Services

News and Tech Updates for Pool Professionals


March 1, 2022

Warranty Verification Process for Products Purchased Online

Hayward Authorized Service Centers, Please reference the attachment for details on an update to the warranty verification process for products that were purchased online.


News and Tech Updates for Pool Professionals

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March 1, 2022
Warranty Verification Process for Products Purchased Online
Hayward Authorized Service Centers, Please reference the attachment for details on an update to the warranty verification process for products that were purchased online.

February 17, 2021
Freeze Protection Statement
The purpose of this communication is to serve as a reminder that Freeze Damage is not covered under warranty.

November 4, 2020
August 2020: Technical Updates for Pool Professionals
1. Cleaners: AV650/AV600 A troubleshooting tip 2. Controls: OmniLogic What to do when unable to register an Omni 3. Controls: ProLogic Information on Error Code 80 (Cavitation Alarm) 4. Heat Pumps: HP50951T Variable Speed Heat Pump Useful information on this new offering See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 5. Cleaners: AV650/AV600 Part number of new finer mesh screen 6. Chemical Automation: AQL Chem4 Information on troubleshooting check valve issues 7. Lights: ColorLogic Changing light mode tutorial

November 3, 2020
October 2020: Technical Updates for Pool Professionals
October 2020 1. Gas Heaters: UHS More information on the new vent kits 2. Pumps: All Information on the upcoming DOE changes. 3. Controls: OmniHub Notice About Syncing Smart Relays for Lighting on OmniHub 4. Controls: OmniLogic How to enable Demo Mode 5. Controls: OmniLogic Creating an Interlock when using a pool cover 6. Controls: OmniLogic How to Reset Omni’s Salt Average when using an AquaRite Chlorinator 7. Controls: OmniLogic Information on the recently released 4.0 firmware 8. Heaters: Gas Heaters How much gas does a heater use? 9. Controls: OmniLogic Information on new HL Base MSP LCD 10. Heat Pumps: Square platform Changes to wiring and component layout in control box

August 12, 2020
July 2020: Technical Updates for Pool Professionals
1. White Goods: SkimMaster Skimmers Do not come with a bond kit 2. Cleaners: AV600/650 Troubleshooting update 3. Cleaners: AV600/650 WiFi connectivity issues with some Samsung S10 devices 4. Heat Pumps: All A change in the hose barb size for water pressure switch connection 5. Controls: OmniHub Spa Kit A change to the SKU See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 6. Controls/VS Pumps: HUA What to do when the HUA doesn’t show up. 7. Controls: OmniPL Correct procedure for connecting the controller to the MPP

July 24, 2020
June 2020 Technical Updates for Pool Professionals
1. Gas Heaters: UHS Details on recent changes made to wiring configuration 2. Gas Heaters: H500FD Correct Part number for high limit is not listed in Buyers Guide 3. Lights: UCL320/160 Make sure you leave a minimum 2” cord length on returns 4. Lights: WFB100 Bubbler Not designed for fiberglass or vinyl 5. Controls: OmniLogic HL-Base MSP update 6. Controls: OmniPL The new OmniPL controller should never be disassembled

June 25, 2020
HP50HA2 Maximum Heating setpoint
Please see attached document for maximum temperature on the HP50HA2 Heat Pump.

June 12, 2020
May 2020: Technical Updates for Pool Professionals
PRODUCT INFO: 1. Controls: OmniLogic Important information on the pump converter board 2. Controls: OmniPL A parts list 3. Heaters: UHS A change to low voltage wiring 4. Heat Pumps: Square platform models A temp sensor issue – overshooting the set point See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 5. Controls: OmniLogic Useful information on WiFi configuration 6. Controls: OmniLogic Useful information on WiFi configuration 7. Heat Pumps: All models A change in installation clearances. 8. Heat Pumps: Square Platform models A change in connections to automation

May 18, 2020
NEW Heat Pump Installation Clearances
Please see the attached document to view our NEW heat pump installation clearances.

May 6, 2020
March 2020: Technical Updates for Pool Professionals
Product Info 1. Heat Pumps: HP31204T Setting the mode on H/C heat pump 2. Controls: OmniLogic Changing and Re-syncing UCL light modes 3. Chemical Automation: AQL-CHEM4-ACID A maintenance reminder4. VS Pumps/Controls: Compatibility A useful guide showing Hayward VS Pumps and Controls compatibility

May 6, 2020
April 2020: Technical Updates for Pool Professionals
Product Info 1. Heaters: UHS Information on changes to the top and vent kits for UHS heaters.

May 6, 2020
February 2020: Technical Updates for Pool Professionals
Product Info 1. Controls: OmniLogic Low salt capability with OmniLogic 2. Controls: OmniLogic Information on OmniLogic Expansion Panel 3. Robotic Cleaners: AV600/AV650 The motor box is not field serviceable 4. Heat Pumps: Heat Pump Analysis Program Where to find the heat pump cost analysis program on the Hayward website

May 6, 2020
January 2020: Technical Updates for Pool Professionals
Product Info 1. Heat Pumps: All An example of the heating capabilities of Hayward Heat Pumps 2. Serial Numbers: All Products A guide to reading serial numbers on Hayward Products 3. Controls: OmniLogic A guide to installing the R3.2.0 firmware revision 4. Controls: OmniLogic A guide to the cloning feature in R3.2.0 4. Heat Pumps: HP21104T A change to the fan blade

April 2, 2020
How to Access Hayward University
Please see attachment for directions on accessing our Hayward University training site.