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Technical Services

News and Tech Updates for Pool Professionals


October 22, 2021

October 2021: Technical Updates for Pool Professionals

1. Pumps: XE Pumps Info to help with installation and programming 2. Heat Pumps: HP31204T Info on the new control! 3. Controls: OmniLogic Support for Omni firmware 1.4.7 and below to be discontinued. 4. Chemical Automation: AQR100 Information on repairing vs replacing this device


News and Tech Updates for Pool Professionals

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October 22, 2021
October 2021: Technical Updates for Pool Professionals
1. Pumps: XE Pumps Info to help with installation and programming 2. Heat Pumps: HP31204T Info on the new control! 3. Controls: OmniLogic Support for Omni firmware 1.4.7 and below to be discontinued. 4. Chemical Automation: AQR100 Information on repairing vs replacing this device

October 21, 2021
August 2021: Technical Updates for Pool Professionals
1. Gas Heaters: ASME Change in color 2. Heat Pumps: Square Platform A change in the control for all Heat only square heat pumps 3. Gas Heaters: HDF400 No special vent kit required 4. Controls: OmniLogic Home Automation compatibility See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 5. Heat Pumps: HP50HA2 Setting control to 104 maximum temperature 6. Lights: ColorLogic Transformer compatibility 7. Controls: OmniLogic Firmware 4.1.0 information 8. Pumps: XE Line of DOE Compliant VS Pumps New pump line info 9. Lights: ColorLogic Network lights information 10. Controls: OmniLogic Updating firmware OTA 11. Controls: OmniLogic Terminal Blocks set up as spare parts

August 24, 2021
Authorized Online Resellers - List & Table
Attached you will find a list of our Authorized Online Resellers and additionally which websites they sell products on.

March 1, 2021
Warranty Verification Process for Products Purchased Online
Hayward Authorized Service Centers, Please reference the attachment for details on an update to the warranty verification process for products that were purchased online.

February 17, 2021
Freeze Protection Statement
The purpose of this communication is to serve as a reminder that Freeze Damage is not covered under warranty.

November 4, 2020
August 2020: Technical Updates for Pool Professionals
1. Cleaners: AV650/AV600 A troubleshooting tip 2. Controls: OmniLogic What to do when unable to register an Omni 3. Controls: ProLogic Information on Error Code 80 (Cavitation Alarm) 4. Heat Pumps: HP50951T Variable Speed Heat Pump Useful information on this new offering See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 5. Cleaners: AV650/AV600 Part number of new finer mesh screen 6. Chemical Automation: AQL Chem4 Information on troubleshooting check valve issues 7. Lights: ColorLogic Changing light mode tutorial

June 25, 2020
HP50HA2 Maximum Heating setpoint
Please see attached document for maximum temperature on the HP50HA2 Heat Pump.

May 18, 2020
NEW Heat Pump Installation Clearances
Please see the attached document to view our NEW heat pump installation clearances.