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Technical Services

News and Tech Updates for Pool Professionals


April 14, 2021

Technical Updates for Pool Professionals April 2021

1. Heaters: GFCI Use on Hayward Heaters A letter from our Engineering team on GFCI use 2. Cleaners: AV250Li A change in warranty claims procedure for this cleaner 3. Controls: Omni A firmware update 4. Lights: ColorLogic 80 The connector is now available as a spare 5. Controls: OmniPL A list of unsupported routers See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 6. Controls: OmniPL Never disassemble the controller. 7. Chemical Automation: HydraPure A error in the installation manual.


News and Tech Updates for Pool Professionals

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April 14, 2021
Technical Updates for Pool Professionals April 2021
1. Heaters: GFCI Use on Hayward Heaters A letter from our Engineering team on GFCI use 2. Cleaners: AV250Li A change in warranty claims procedure for this cleaner 3. Controls: Omni A firmware update 4. Lights: ColorLogic 80 The connector is now available as a spare 5. Controls: OmniPL A list of unsupported routers See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 6. Controls: OmniPL Never disassemble the controller. 7. Chemical Automation: HydraPure A error in the installation manual.

March 18, 2021
Authorized Online Resellers - List & Table
Attached you will find a list of our Authorized Online Resellers and additionally which websites they sell products on.

March 1, 2021
Warranty Verification Process for Products Purchased Online
Hayward Authorized Service Centers, Please reference the attachment for details on an update to the warranty verification process for products that were purchased online.

February 17, 2021
Freeze Protection Statement
The purpose of this communication is to serve as a reminder that Freeze Damage is not covered under warranty.

November 4, 2020
August 2020: Technical Updates for Pool Professionals
1. Cleaners: AV650/AV600 A troubleshooting tip 2. Controls: OmniLogic What to do when unable to register an Omni 3. Controls: ProLogic Information on Error Code 80 (Cavitation Alarm) 4. Heat Pumps: HP50951T Variable Speed Heat Pump Useful information on this new offering See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 5. Cleaners: AV650/AV600 Part number of new finer mesh screen 6. Chemical Automation: AQL Chem4 Information on troubleshooting check valve issues 7. Lights: ColorLogic Changing light mode tutorial

November 3, 2020
October 2020: Technical Updates for Pool Professionals
October 2020 1. Gas Heaters: UHS More information on the new vent kits 2. Pumps: All Information on the upcoming DOE changes. 3. Controls: OmniHub Notice About Syncing Smart Relays for Lighting on OmniHub 4. Controls: OmniLogic How to enable Demo Mode 5. Controls: OmniLogic Creating an Interlock when using a pool cover 6. Controls: OmniLogic How to Reset Omni’s Salt Average when using an AquaRite Chlorinator 7. Controls: OmniLogic Information on the recently released 4.0 firmware 8. Heaters: Gas Heaters How much gas does a heater use? 9. Controls: OmniLogic Information on new HL Base MSP LCD 10. Heat Pumps: Square platform Changes to wiring and component layout in control box

August 12, 2020
July 2020: Technical Updates for Pool Professionals
1. White Goods: SkimMaster Skimmers Do not come with a bond kit 2. Cleaners: AV600/650 Troubleshooting update 3. Cleaners: AV600/650 WiFi connectivity issues with some Samsung S10 devices 4. Heat Pumps: All A change in the hose barb size for water pressure switch connection 5. Controls: OmniHub Spa Kit A change to the SKU See below for this month's updates. And visit our Support Center on Hayward.com for immediate access to Troubleshooting Guides, Quick Reference Guides, Manuals, Parts Diagrams, and Instructional Videos. https://www.hayward-pool.com/shop/en/pools/support-center 6. Controls/VS Pumps: HUA What to do when the HUA doesn’t show up. 7. Controls: OmniPL Correct procedure for connecting the controller to the MPP

June 25, 2020
HP50HA2 Maximum Heating setpoint
Please see attached document for maximum temperature on the HP50HA2 Heat Pump.

May 18, 2020
NEW Heat Pump Installation Clearances
Please see the attached document to view our NEW heat pump installation clearances.